This position performs accurate cash transactions, identifies member needs, and recommends appropriate credit union services. The ideal candidate will provide high quality service in a consistent, courteous, and professional manner.

In addition, the MSR position:

• Professionally and courteously handles member inquiries and provides resolution to problems via the telephone, in-person, or virtually as appropriate.
• Performs the processing of a variety of member transactions accurately and effectively in adherence with credit union policies and procedures.
• Fulfills account maintenance requests such as check order processing, gift card sales, credit card payments, coin deposits, online banking assistance, etc.
• Accurately processes the account lifecycle using proper forms and disclosures; enters and maintains member account records in core system, including addition of account owners, name and contact information; CD purchases, inactive account processing, etc.
• Responsible for maintaining frontline compliance knowledge of and procedures for Bank Secrecy Act, Reg CC, Reg E, and any other regulatory requirement applicable to branch teller operations.
• Takes responsibility for observance of all security measures: cash, privacy of member information, building, dual control, etc.
• Other related duties as assigned

Job Type: Full-time Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Schedule: Monday - Friday •8 hour shift

Work Location: In person

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Education: High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Required)
• Customer service: 1 year (Required)
• Banking: 1 year (Required)

wymar@wymarfcu.com